FAQ's
We have tried to answer the most common questions.
Registered Customers / Benefits
Below are some common questions about customers and benefits.
I haven't received my reward points.
If you haven't received your reward points within a day of the package being marked as 'Delivered,' check your account's order tracking. If the issue persists, submit a personal inquiry, and we'll assist you promptly.
How can I unsubscribe from unwanted emails?
Click the 'Unsubscribe' button at the bottom of the email.
When do my reward points expire?
Reward points are valid for 1 year.
Where can I see my accumulated reward points?
You can check your accumulated reward points in your account.
I forgot my password.
Click 'Forgot Password' on the login page, enter your email address, and reset your password. You'll receive a temporary password via email.
Order & Shipping
Below are some of are common questions about orders and shipping.
When will I receive my ordered items?
Ordered items typically arrive within 3-5 business days after shipping is complete.
How can I check the status of my order?
You can check the order status on your account page. A tracking number will be provided once your order is shipped.
Can I use a discount code?
We offer exclusive offers for email subscribers. Subscribe to enjoy special discounts on K-Gallery products.
What is the shipping policy?
We offer free shipping for orders over $59. Currently, expedited shipping is not available.
Where do you ship to?
We ship across the United States, including Hawaii and Alaska, Guam, American Samoa, Puerto Rico, or the US Virgin Islands.
Can I modify my order?
Modifying an existing order is not possible. For further assistance, contact us at info@kgallery.com, and we'll help in any way we can.
Can I change my address?
Addresses can only be changed in the "Payment Complete" stage. If you cannot update your address, you may need to cancel your order and place a new one.
I missed the delivery and didn't receive my product.
We are not responsible for lost items after delivery (including doorstep delivery). Contact your local post office for re-delivery.
Exchange / Returns / Refund
Below are some common questions about exchange, returns and refund.
I want to return a product. How do I do it?
Contact customer service for detailed instructions on returning or exchanging products. Send your product according to the return/exchange procedure.
What is the exchange and return policy?
K-Gallery does not accept returns or exchanges for opened or used products. Unopened and unused products can be returned within 7 days of purchase.
Who pays for return and exchange shipping costs?
The seller covers shipping costs if the product is damaged or incorrect.
Do I need to request a return or exchange within a certain period after receiving the product?
Yes, you must request a return or exchange within 7 days of receiving the product. Returns or exchanges cannot be requested beyond this period.
I haven't received my refund yet.
Refund processing times vary depending on your financial institution and can take up to 30 business days. Verify that your payment method (PayPal, credit card, debit card) has been accurately updated, and the refund has been credited to your account. If your refund is missing, contact your credit card company or issuing bank for assistance.
Payment
Below are some of are common questions about payment.
What payment methods can I use?
K-Gallery accepts all major credit cards (Visa, MasterCard, American Express, Discover) and mobile payment options (PayPal, Shop Pay, Apple Pay, Google Pay, Meta Pay). However, Afterpay is not supported. Please note that only one payment method can be used per order.
How do you ensure the security of personal information?
Personal information is always securely protected and never disclosed to third parties. We only use personal information to provide you with the best management and services.
Can I cancel or change my order after payment?
Canceling or changing an order after payment is difficult. If your order status is "Preparing Shipment," it cannot be changed.
Product Inquiries
Below are some of are common questions about products.
Can the color or size of the product differ from the actual product?
Yes, product colors and sizes may vary depending on screen settings and individual environments.
How can I contact you if I have more questions?
If you have additional inquiries, contact customer service anytime. We're always ready to help.